Placing an order online

Using the currency calculator

To place an order online, use the currency calculator tool located on the side of the home page. Simply select the currency type, the amount you need, the product and click ‘buy now’ to enter the checkout.

Can I order more than one currency at the same time?

Yes, you can order up to 10 currencies in a single order.

Can I order over the phone instead?

Absolutely. Give us a call on +44 (0) 330 678 1785 (Relay UK: 18001 0330 678 1785) and we’ll process your order for you. Our call centre is open from 8.30am-4.30pm Monday to Friday (closed weekends and Bank Holidays).

How much can I order online (minimum/maximum)?

All Travel Money orders are subject to a minimum order value of £200 and a maximum value of £5000 per person per day.

We cannot send more than £5000 to the same address per day. If two people order over £5000 on the same day to be delivered to the same address, one of these orders would have to be delayed by one day.

 

Why can’t your system verify me?

For your safety and security, we use a third-party system to verify the identity of all our customers. If our system is unable to verify your identity this could be for a variety of reasons, for example:

 You may have inputted your personal information incorrectly

  • The address you inputted is not your home address
  • You have not been living at your current address very long
  • You are not on the electoral roll at the address you provided

If you are having issues with the verification process, please contact our Travel Money Support Centre

 

Can I request specific notes in my order?

It’s not possible to request specific denominations when placing orders online, but we always supply our customers with a range of different sized notes.

If you want to place an order with specific denominations, please order over the phone and remember to request the denominations before they take your payment details. While we always make every effort to meet customer requests, it’s not always possible due to currency stock levels – especially during peak periods.

How can I pay for my order?

We accept payments by debit and credit card; however we recommend that you pay with debit card as some credit card issuers may apply a fee.

Any fee applied by your card issuer will not appear on your travel money order but will appear on your card statement.

Can I amend my order once it's been placed?

No, once an order has been placed it can’t be amended or cancelled.

Do you charge if I use a debit/credit card?

We accept payments by debit and credit card; however we recommend that you pay with debit card as some credit card issuers may apply a fee.

Any fee applied by your card issuer will not appear on your travel money order but will appear on your card statement.

 

 

Can I pay using my company/somebody else’s credit/debit card?

For security reasons, our home delivery service is intended for personal use only and we don’t accept payments by business debit or credit cards. We also have to send all orders to a home address, which must match the billing address of the debit/credit card used for payment.

I have placed my order, but the payment isn’t showing in my bank account?

If you have received a confirmation email with an order number, then your order has been successful. It might just take a few days for the money to be debited from your bank account.

Still have a question?

Contact us